I have had this problem, or one similar to it, a few years ago with a different Western Digital external hard drive, but I don’t remember what fixed it then, since I am still using that one today. Neither computer has any WD software installed on it, and both drives (white and black) are unencrypted. Both computers are running the latest version of Windows 10. But when I reconnected it to my laptop, it still wouldn’t show up on anything. However, I then connected the drive to my desktop computer and it was working just fine I could read and write files, no problem. Disconnecting it from the hub and connecting it to one of the USB 3.0 ports on the laptop itself didn’t fix it, nor did restarting the computer. Immediately after, the white one (but not the black one) stopped showing up on my computer at all: not in file explorer, not in disk management, not even in device manager. The drive has up to 4TB of storage space (also available in 3TB, 2TB and 1TB) and comes in six vivid (mostly) color options: black, yellow, red, white, orange and blue, each with a matching. I had both connected to my laptop computer via the same USB C to 4-USB 3.0 hub and was copying a folder from the black one to the white one when both drives briefly lost power, likely due to the hub not being able to draw enough for both drives. I have two My Passport Ultra 3TB portable hard drives, one black, the other white.
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